Heavy-Duty Rope Knot Dog Toys For Large Breeds Dental Health Chew And Interactive Tug Of War Play Pet Supplies

Shipping Policy

At Luminexx-LLC, we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. Please take a moment to review our shipping policy.

Processing Time

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery times vary based on the shipping method selected:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days
• Please note that delivery delays can occasionally occur due to unforeseen circumstances.

International Shipping

• We offer international shipping to selected countries. Shipping times and rates for international orders will vary depending on the destination.
• Please be aware that customs, duties, and taxes may apply to international orders, and are the responsibility of the customer.

Order Tracking

• Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Insurance

• We offer optional shipping insurance at checkout to cover any potential loss or damage during transit. If your order does not arrive or arrives damaged, please contact us within 7 days of the expected delivery date to initiate a claim.

Missing or Lost Packages

• If you suspect that your package is missing or lost, please contact us as soon as possible. We will work with the carrier to locate your package or issue a replacement if necessary.

Contact Us

• If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at info@luminexx-llc.com. We are here to help!