Refund and Return Policy
Last Updated: 24/August/2024
At Luminexx LLC, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines our guidelines for returns, exchanges, and refunds.
1. Eligibility for Returns
1.1 Return Window:
You may return most new, unopened items within 30days of delivery for a refund or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.
1.2 Condition of Items:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are opened, used, or not in their original condition may not be eligible for a refund or may be subject to a restocking fee.
1.3 Non-Returnable Items:
Certain items are not eligible for returns, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Custom or personalized products
- Gift cards
- Downloadable software products
- Health and personal care items
2. Return Process
2.1 How to Initiate a Return:
To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
2.2 Return Shipping:
Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [Number] days of receipt. We will arrange for a replacement or refund and cover the cost of return shipping.
3. Refunds
3.1 Refund Process:
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
3.2 Partial Refunds:
In certain situations, only partial refunds may be granted (if applicable), such as items not in their original condition, items returned more than [Number] days after delivery, or items missing parts or packaging.
3.3 Late or Missing Refunds:
If you haven’t received a refund within the expected time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@luminexx-llc.com.
4. Exchanges
4.1 Exchange Process:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@luminexx-llc.com with your order number and details of the item. We will provide instructions for returning the original item and shipping the replacement.
5. Gifts
5.1 Gift Returns:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
6. Restocking Fee
6.1 Restocking Fee:
A restocking fee of 2% may apply to returns that are not due to defective or damaged products. This fee will be deducted from your refund amount.
