Shipping Policy

Last Updated: 24 – August – 2024

At Luminex, we are committed to ensuring that your orders are processed and delivered efficiently. This Shipping Policy outlines our shipping methods, costs, delivery times, and other important information related to the shipping of our products.

1. Order Processing

1.1 Processing Time:
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.

1.2 Order Verification:
We may contact you to verify your order details if necessary. Orders may be delayed if additional verification is required.

2. Shipping Methods and Costs

2.1 Shipping Options:
We offer several shipping options to meet your needs, including standard, expedited, and express shipping. Shipping options and costs will be displayed at checkout based on your location and order size.

2.2 Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order. Any applicable shipping fees will be added to your order total at checkout.

2.3 Free Shipping:
We offer free standard shipping on orders over [Amount] within USA. This offer may be subject to terms and conditions and may not apply to all products or locations.

3. Delivery Times

3.1 Estimated Delivery:
Delivery times vary based on the shipping method selected and the destination of the order. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.

3.2 International Shipping:
For international orders, delivery times may be extended due to customs processing and other factors outside of our control. We are not responsible for delays caused by customs or other regulatory agencies.

4. Customs, Duties, and Taxes

4.1 International Orders:
Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product or shipping cost and are the responsibility of the customer.

4.2 Customs Clearance:
Customs policies vary by country, and you should contact your local customs office for more information. In the event that customs clearance procedures are required, this may delay your delivery.

5. Order Tracking

5.1 Tracking Information:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through our carrier’s website.

5.2 Lost or Stolen Packages:
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.

6. Shipping Restrictions

6.1 Restricted Items:
Certain products may be subject to shipping restrictions based on the destination country’s regulations. If your order contains a restricted item, we will notify you as soon as possible.

6.2 PO Boxes and APO/FPO Addresses:
We do not ship to PO Boxes or APO/FPO addresses at this time. Please provide a physical address for delivery.

7. Damaged or Incorrect Orders

7.1 Damaged Orders:
If your order arrives damaged, please contact us within [Number] days of receipt. Provide photos of the damaged packaging and items to help us resolve the issue promptly.

7.2 Incorrect Orders:
If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.